EU Terms & Conditions

Welcome to Muon. bike(Sometimes referred to below as "we"). There are a few rules, which our visitors must follow when using our Website, so we ask all our visitors to read our Terms and Conditions of Use carefully.

If you have any comments or queries relating to this Website, please get in touch with us via email at service@muon.bike.

1. Terms and Conditions to Govern

These terms and conditions represent the final and complete agreement of the parties, and no terms or conditions in any way modifying or changing the provisions stated herein shall be binding upon Our Company unless made in writing and signed and approved by an officer or another authorized person at Our Company. No modification of any of these terms shall be modified by Our Company's shipment of goods following receipt of the Buyers purchase order, shipping request, or similar forms containing printed terms and conditions additional to or in conflict with the terms herein. If any term, clause, or provision is declared invalid by a court of competent jurisdiction, such declaration or holding shall not affect the validity of any other term, clause or provision herein contained.

2. Registration

We may require you to have a unique user name and password combination to access and use certain features or functions of the Website and may also, from time to time, provide you with additional codes or passwords necessary to access and use certain features or functions of the Website.

Please read our Privacy Policy, which describes the personally identifiable information we collect, uses, disclose, manage and store. As part of the registration process for the feature or function, You will register a user name and password. Your user name and password are personal to you, and you may not allow others to use your user name or password under any circumstances. We are not liable for any harm caused or related to the theft or misappropriation of your user name or password, disclosure of your user name or password, or authorization of anyone else to use your user name or password. You agree to immediately notify us if you become aware of or believe there is or may have been any unauthorized use of (or activity using) your user name or password or any other need to deactivate your user name or password due to security concerns.

3. License for Website Access

Muon grants you a limited license to access and make personal non-commercial use of this Website. The License does not allow you to download, extract or reuse (other than page caching) or modify it, or any portion of it, except with express wrote consent of MUON. This License expressly prohibits:

• Any resale or commercial use of this Website or its contents;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of this Website or its contents;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without MUON's express written consent.

4. Orders and Acceptance

When a Customer places an order on this Website, such order will not be deemed accepted by Muon unless and until an order acknowledgment is sent to the Customer via email by Muon("Order Confirmation"). Please add our email address to the whitelist to prevent you from not receiving notification emails. Orders accepted by Muon may not be canceled by the Customer without MUON's express written consent, which MUON may withhold at its sole discretion. All orders are subject to the availability of the ordered Product. Also, even if an order has been accepted, MUON may subsequently cancel such order in whole or in part due to Product availability (including without limitation, any discontinuation of the Product), price change, if the incorrect Product price was displayed on this Website, or as otherwise determined by Muon in its sole discretion. Customer will be notified of any order cancellation, and any amounts Customer has paid to MUON in respect of such order shall be refunded to Customer as outlined in the "Payment" paragraph of these Terms.

5. Transportation

Unless otherwise provided, Our Company shall use its judgment in determining carrier and routing. In either case, Our Company shall not be liable for any delays or excessive transportation charges resulting from its selection.

6. Packing

Unless otherwise provided, Our Company will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading, or bracing requested by the Buyer will be paid for by the Buyer. All costs of packing and shipment for Buyer's special equipment shall be paid for by Buyer.

7. Taxes and Import/Export Licenses

Prices do not include taxes. Taxes are paid by Buyer upon invoice from Our Company unless Buyer provides a valid exemption certificate acceptable to the taxing authority or unless Our Company is forbidden by law from collecting said taxes from Buyer. Import or export licenses are to be secured by the Buyer.

8. Title and Risk of Loss

Delivery to the carrier shall constitute delivery to the buyer, and after that, the risk of loss or damage shall pass to the Buyer. Any claim of Buyer relative to damage during shipping or delivery should be made directly to the carrier. Any claims by Buyer against Our Company for shortage or damage occurring before such delivery to carrier must be made within fifteen (15) days after receipt of the goods and accompanied by original transportation bill signed by carrier noting that carrier received the goods from Our Company in the condition claimed. Notwithstanding passage of the risk of loss to Buyer, title and right of possession to the goods sold hereunder shall remain with Our Company until all payments hereunder, including deferred payments evidenced by notes or otherwise, Interest, carrying charges, and attorneys' fees, shall have been made in cash. Buyer agrees to do all acts necessary to perfect and maintain such right and title in Our Company.

9. Force Majeure

 Our Company shall not be liable for failure to perform its obligations resulting directly or indirectly from or contributed to by acts of God; actions of Buyer, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability to obtain raw materials (including energy sources), components, labor, fuel or supplies; or other circumstances beyond Our Company's reasonable control, whether similar or dissimilar to the foregoing. If certain quantities are affected, and other quantities are not, the quantities affected shall be eliminated without liability, but the agreement shall remain unaffected. During any period of shortage due to any of said causes, our Company may allocate its supply of such raw materials among its various users thereof in any manner that ALL Companies deem fair and reasonable. In no event shall Our Company be liable for special or consequential damages for any delay for any cause.

10. Guarantee

 All goods sold by Our Company are warranted to Buyer to be free from defects in material and workmanship and manufactured by industry standards. The foregoing warranty is nonassignable and instead of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise including but not limited to any implied warranties of marketability or fitness. No agent, employee, or representative of Our Company has any authority to bind Our Company to any representation, affirmation, or warranty concerning the goods, and any such representation, affirmation, or warranty shall not be deemed to have become a part of the basis of this agreement and shall be unenforceable.

Our Company shall not be liable under the foregoing warranty if any loss or damage is caused by improper application or use of the goods. Our Company disclaims all liability concerning the design of the goods and makes no warranty concerning such design. This warranty is instead of and excludes all other warranties, whether express, implied, or statutory, including implied warranties of marketability or fitness.

11. Price

The applicable prices are those in force at the moment of the conclusion of the purchase agreement. During the period MUON mentions in its offer, MUON's prices do not change, except for price changes that may result from changes in tax rates.

Unless provided otherwise, the prices mentioned in our offers include VAT and all other taxes but exclude the shipping costs. The shipping costs may vary depending on the delivery model and country of delivery.

MUON will always inform you about the total price before you proceed with your order.

12. Governing law

All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.

E-Bike Classifications and Laws:

Europe (excluding the Benelux region):

Our E-Bikes have a European harmonized safety standard, EN 15194.

The basic principle of this law is that manufacturers must make sure that the products they put on the market are safe. If a problem with a E-Bikes occurs and the vehicle complies with EN 15194, then it will benefit from a presumption of conformity with GPSD. If the E-Bikes does not have EN 15194 certification, there will be no such presumption, and it will therefore be more challenging for the manufacturer to prove that the vehicle he has put on the market was safe.

As a general note, cyclists in the E.U (excluding the Benelux region):

• Cyclists must keep to the right of the road, bike lane, or carriageway.
• Cyclists must give the appropriate hand signals when wishing to make a turn.
• Cyclists must ride in single file except when passing another cyclist, making a turn, where cycle traffic is heavier than normal, or when the carriageway is wide enough.
• Cyclists must use cycle lanes when those lanes are present. Cyclists cannot choose to use motorways or similar roads unless in the absence of a cycling lane. Various member states in the E.U. (excluding the Benelux region) have designated road traffic laws that, when present, ban electric bicycles from using cycling lanes. Inquire with local law enforcement in your country to see if this applies to you.
• Cyclists must cycle with at least one hand on the handlebar at all times.
• Cyclists must not tow or push objects that inhibit their cycling or endanger other cyclists, pedestrians, or drivers.

When pushing or walking a bike on foot, individuals are considered pedestrians and can use the sidewalk.

You can check your state regulations and local laws.

13. GENERAL

 Our Company specifically represents that any goods to be delivered hereunder will be produced in compliance with the requirements of the Fair Labor Standard Act of 1939, as amended.

14. SHIPPING POLICY

Welcome to Muon.bike, our e-bikes are delivered to most countries in Europe (excluding the Benelux region) with free shipping.

Total Delivery Time = Processing Time + Shipping Time

Before shipping your order, normally MUON needs to prepare your products, do strict quality-control tests, and carefully package the items. So the processing time is separate from the delivery time. 

Processing Time

For Electric bikes in stock at EU (excluding the Benelux region) warehouse, it normally takes 1-2 business days to process your order.

Shipping Time & Shipping Fee

Europe (excluding the Benelux region)

Austria, Andorra, Bulgaria, Cyprus, Croatia, Denmark, Estonia, France, Finland, Germany, Greece, Gibraltar, Hungary, Italy, Ireland, Lithuania, Latvia, Monaco, Malta, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Slovenia.

• E-bikes:

Delivery time 3-7 business days

Free Shipping

• E-bike batteries：

Delivery time 15-25 business days

Free Shipping

• Other products except for e-bikes and batteries:

Delivery time 15-35 business days

Free Shipping

• Armor jacket, repair hitch rack, front/rear wheels, tires, fenders, and forks:

         Due to the long production cycle of these products, you will receive the product within 45-60 business days

         Free Shipping

Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know. If your order is urgent, please contact us directly at service@muon.bike, or leave a comment on your order.

Our product price does not include VAT or import tax of your shipping destination. But we’ll try our best to declare a comparatively reasonable value for the product. Due to the customs policy of different countries, we CAN NOT guarantee if there is a tax for you. In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.
If you have further questions, please contact us.