EU Return Policy
Outfit your bike with these handy essentials.
At Muon. bike, no order is complete until you are fully satisfied. Please shop with confidence and that is why we make returns within 30 days of customer receipt. Please contact our support team to request a refund or get help with your order. There is no handling fee for our returns. You will receive your refund within 3-5 working days. And our E-Bikes enjoy a good warranty service, such as the frame enjoys a two-year warranty period. Please refer to the warranty policy for details.
Received the package without error
If you are unsatisfied for any reason, you can return them within 30 days, and the items must be unused, free of any wear, dirt, dust, fragrance, or any other signs of use, and in the original packaging. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item.
Received the package with errors
The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems, and other reasons accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement. Minor damage caused by transportation, which does not affect the use, is not a reason for return.
About Warranty:
If you are a consumer, you have a legal warranty of 1 year starting from the delivery of the product according to the conditions set out in the relevant legislation. Claims under warranty must be made directly to Muon. Any repair under warranty needs to be executed by Muon or approved by Muon in advance. If not, Muon has the right to refuse the warranty claim.
Parts covered by warranty:
| Parts | Warranty Period | Parts | Warranty Period |
| Frame | 72 Months | Bottom Bracket | 12 Months |
| Front fork | 24 Months | Crank | 12 Months |
| Stem | 12 Months | Rim | 12 Months |
| Handlebar | 12 Months | Pedal | 12 Months |
| Saddle Tube | 12 Months | Kickstand | 12 Months |
| Chain | 6 Months | Battery | 18 Months |
| Derailleur | 6 Months | Motor | 24 Months |
| Sensor | 12 Months | Charger | 12 Months |
| Hydraulic Disc Brake Cylinder | 12 Months | Mechanical Disc Brake | 12 Months |
| Belt | 12 Months | Hub | 12 Months |
| Display | 12 Months | Controller | 24 Months |
| Tire | 6 Months（Wrinkles, bulges, cracks, and mechanical damage are not covered under warranty） |
Returns Address:
EU (excluding the Benelux region): Teldoo s.r.o. Hala 6, Logisticka 101, 273 51, Pavlov, Czech Republic
Recipient: Muon Return Team
TEL: +49(0)3023599440
Email address: service@muon.bike
Online Service Time - 9:00 am to 5:00 pm EST office hours.
Returning to this address without Customer Service's receipt will not be accepted, and customers will be responsible for all losses and costs.
